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QUESTION 21
Drag and Drop Question

211

Answer:

212

QUESTION 22
Which element is recommended to align solutions and services to the customer business?

A.    key performance indicator
B.    total cost of ownership
C.    goals and objectives
D.    critical success factor

Answer: D

QUESTION 23
Which four aspects are considered by the Business Model Canvas? (Choose four.)

A.    Finances
B.    Business structure
C.    Sales people
D.    Business development teams
E.    Business value proposition
F.    Strategic Analysis

Answer: ABCE

QUESTION 24
Cisco Internet of Everything connects people, processes, things, and data. Which two of its characteristics have an impact on businesses? (Choose two.)

A.    Leveraging data into more useful information for decision-making
B.    Connecting people for measuring services' usage trends
C.    Delivering the solutions and products to the right person at the right time
D.    Having physical devices and objects connected to the Internet and to each other for intelligent decision making

Answer: AD

QUESTION 25
Which two options are financial considerations related to determining business outcomes? (Choose two.)

A.    Capital Expenditures, Operating Expenses.
B.    Internal Return Rate, Discount Rate.
C.    Payback, Chargeback.
D.    Capital Expenditures, Working Capital.
E.    Chargeback, Showback.

Answer: AE

QUESTION 26
Which two activities require strong facilitation skills for gathering qualitative data? (Choose two.)

A.    workshop
B.    focus group
C.    survey
D.    questionnaire
E.    interview

Answer: AB

QUESTION 27
When selling business outcomes, which two key points/ factors related to understanding actual achievement of goals must be considered? (Choose two.)

A.    specific timeframe and periods
B.    communicational procedures
C.    metrics and calculation procedures
D.    project management milestones

Answer: AC

QUESTION 28
Which option is used to describe a customer's vision, mission, strategy, and major initiatives?

A.    business value chain
B.    business model canvas
C.    critical success factor
D.    technology implementation plan

Answer: B

QUESTION 29
Which three options are examples of KPIs for Business Outcomes? (Choose three.)

A.    Improved customer satisfaction.
B.    Increased IT service performance.
C.    Lower IT asset obsolescence.
D.    Revenue growth.
E.    Lower OPEX.
F.    Increased IT asset utilization.

Answer: ADE

QUESTION 30
Which discipline covers analyzing stakeholder expectations and their approach and posture towards technology?

A.    Stakeholder Relationship
B.    Neurolinguistics Programming
C.    Stakeholder Management
D.    Customer Relationship Management

Answer: C

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